The basic login steps

To log into Epic Games with your username, go to www.epicgames.com and click the Sign In button in the top right corner. On the login page, enter your Epic Games username (not your email address) in the first field, then enter your password in the second field. Click Sign In to access your account.

If you have two-factor authentication enabled on your account, you will be asked to enter a code after you submit your username and password. Check your authenticator app, email, or SMS message for the code, depending on which method you set up. Enter that code when prompted, and you will be logged in.

If you cannot remember your username, click the Forgot username? link on the login page. Enter the email address associated with your Epic Games account, and Epic Games will send you an email with your username so you can log in.

Key Takeaways

  • Your Epic Games username is different from your email address and is what you use to log in at www.epicgames.com.
  • If you have two-factor authentication turned on, you will need to enter a security code from your authenticator app, email, or phone after entering your password.
  • You can recover your username by clicking Forgot username? and entering the email tied to your account.
  • If you cannot log in even with the correct username and password, you may need to reset your password using the Forgot password? link.

Where to find your username if you are unsure

Your Epic Games username is the name you chose when you created your account. It is not the same as your email address. If you are not sure what your username is, the fastest way to find it is to use the Forgot username? link on the login page at www.epicgames.com.

You can also check your username by logging in on a different device or browser if you are already logged in somewhere. Once you are logged into your Epic Games account, your username appears in the top right corner of the page next to your profile icon. If you have access to the email address you used to create the account, you can also check your email history for the account confirmation message Epic Games sent when you first signed up — that message includes your username.

Resetting your password if you cannot log in

If you enter your username and password but the login fails, your password may be incorrect. Click the Forgot password? link on the login page. Enter the email address associated with your Epic Games account, and Epic Games will send you a password reset link.

Open the email from Epic Games and click the reset link. You will be taken to a page where you can create a new password. Make sure your new password is at least 8 characters long and includes uppercase letters, lowercase letters, numbers, and symbols for better security. After you set your new password, return to the login page and sign in with your username and the new password.

Logging in on different devices

The login process is the same whether you are using a computer, phone, or tablet. Go to www.epicgames.com, click Sign In, and enter your username and password. If you are logging in on a phone or tablet, you may see a mobile version of the login page, but the steps are identical.

If you are playing an Epic Games title like Fortnite on a console (PlayStation, Xbox, or Nintendo Switch), you do not log in directly on the console. Instead, you link your console account to your Epic Games account through the Epic Games website. Go to www.epicgames.com, log in with your username, go to your account settings, and look for the section to connect your console. Follow the prompts to link your console account to your Epic Games username.

Two-factor authentication and security codes

Two-factor authentication adds an extra layer of security to your account. When it is turned on, you must enter a security code in addition to your username and password to log in. Epic Games offers three ways to receive your code: through an authenticator app (like Google Authenticator or Microsoft Authenticator), through email, or through SMS text message.

When you log in and are asked for your security code, check whichever method you set up. If you use an authenticator app, open the app and find the code for Epic Games — it changes every 30 seconds. If you chose email or SMS, check your email inbox or text messages for a message from Epic Games with your code. Enter the code on the login page within the time limit (usually a few minutes), and you will be logged in.

If you do not receive your security code, wait a few minutes and try logging in again — sometimes the email or text takes time to arrive. If you still do not receive it, click the option to use a different method (for example, switch from SMS to email) or contact Epic Games support for help.

Troubleshooting common login problems

If you see an error message saying your username or password is incorrect, double-check that you are typing your username and not your email address. Usernames are case-sensitive, so make sure you are using the correct uppercase and lowercase letters. If you are still stuck, use the Forgot username? or Forgot password? links to recover your login information.

If your account has been locked due to multiple failed login attempts, wait 15 to 30 minutes before trying again. If you see a message saying your account has been suspended or restricted, you will need to contact Epic Games support — this usually means there was unusual activity on your account or a violation of Epic Games' terms of service.

If you are trying to log in but the website is not loading, check your internet connection and try a different web browser. Clear your browser's cache and cookies, then try logging in again. If the problem continues, Epic Games may be experiencing server issues — check the Epic Games status page or their social media accounts for updates.

Frequently Asked Questions

Can I log in with my email address instead of my username?

No, Epic Games requires you to use your username to log in at www.epicgames.com. Your email address is associated with your account but is not used for login. If you do not remember your username, click Forgot username? and enter your email address to have your username sent to you.

What should I do if I forgot both my username and password?

Use the Forgot username? link first and enter your email address to recover your username. Once you have your username, use the Forgot password? link to reset your password. Both recovery options send instructions to the email address tied to your account.

Is it safe to save my username and password in my browser?

Saving your login information in your browser is convenient but less find, especially on shared computers. If you are the only person who uses your device, it is generally safe. If others have access to your computer, do not save your password. For accounts with valuable items or purchases, consider using a password manager instead.

Why does my login fail even though my username and password are correct?

Your account may have two-factor authentication enabled, which requires a security code in addition to your password. Check your email, phone, or authenticator app for the code. If you still cannot log in, your account may have been locked for security reasons — wait 15 to 30 minutes and try again, or contact Epic Games support.

Can I change my username after I create my account?

Yes, you can change your Epic Games username, but the process and any restrictions depend on your account history. Log into your account at www.epicgames.com, go to your account settings, and look for the option to change your username. Epic Games may limit how often you can change it or charge a fee depending on your account status.