The Basic Login Steps

To log in to Epic Games with your username, go to www.epicgames.com and click the Sign In button in the top right corner. On the login page, enter your Epic Games username (not your email address) in the first field, then enter your password in the second field. Click Sign In to access your account.

If you have two-factor authentication enabled on your account, you will be asked to enter a code after you submit your username and password. This code comes from your authenticator app, your email, or your phone number — whichever method you set up when you turned on two-factor authentication. Enter that code and click Verify to finish logging in.

Key Takeaways

  • Epic Games login requires your username, not your email address, even if you created your account with an email.
  • If you cannot remember your username, you can look it up by clicking Trouble signing in? and entering your email address.
  • Two-factor authentication adds a security step that requires a code from your phone or email each time you log in.
  • If you are logging in on a new device, Epic Games may send a confirmation email to verify it is really you.

Finding Your Username If You Forgot It

Your Epic Games username is different from your email address. If you do not remember it, click Trouble signing in? on the login page. Enter the email address connected to your Epic Games account, then click Continue. Epic Games will send you an email with a link to reset your password and show you your username.

You can also find your username by logging in through a different method. If you have connected your account to PlayStation Network, Xbox Live, Nintendo Switch, or Steam, you can click the icon for that platform on the login page and sign in through that account instead. Once you are logged in, go to your Account Settings and look for your username under your profile name.

What to Do If Your Password Is Wrong

If you enter your username and password but see an error message, first check that you typed your password correctly. Passwords are case-sensitive, meaning capital letters and lowercase letters are different. If you are sure your password is correct, click Trouble signing in? on the login page.

Enter your email address and click Continue. Epic Games will send you a link to reset your password. Click the link in that email, create a new password, and then try logging in again with your username and the new password. Make sure your new password is at least 8 characters long and includes uppercase letters, lowercase letters, and numbers.

Logging In on Console or Mobile

If you are logging in on PlayStation, Xbox, or Nintendo Switch, you do not enter your username and password on the console itself. Instead, the console directs you to a web browser where you sign in to your Epic Games account. Once you sign in on that web page, the console connects to your account automatically.

On mobile devices, the Epic Games app and most games that use Epic Games login will open a web browser when you tap Sign In. Enter your username and password in that browser window, complete any two-factor authentication, and the app will log you in. Do not enter your login information directly into the app — always use the browser window that appears.

Staying Logged In and Logging Out

When you log in to Epic Games on a web browser, you will see a checkbox that says Keep me signed in. If you check this box, your browser will remember your login and you will not have to enter your username and password the next time you visit epicgames.com. Do not check this box if you are using a shared computer or a public device.

To log out, click your account name or profile icon in the top right corner of epicgames.com and select Sign Out. If you are logging out because you are concerned about your account security, go to your Account Settings and review your connected platforms and devices. You can disconnect any platform or device that you no longer use or do not recognize.

Troubleshooting Common Login Problems

If you see a message that says your account does not exist, check that you are entering your username, not your email address. Usernames do not have the @ symbol. If you still cannot log in, use the Trouble signing in? option to look up your username by email.

If you see a message that says your account is locked or suspended, this usually means Epic Games detected unusual activity or a violation of their terms of service. Click the error message to read the full explanation. If you believe your account was locked by mistake, you can contact Epic Games support through their website to request a review.

If you are stuck on a loading screen or the login page will not load at all, try clearing your browser's cache and cookies, then refresh the page. If that does not work, try logging in using a different web browser. If the problem continues, check the Epic Games status page at status.epicgames.com to see if there is a known outage.

Frequently Asked Questions

Can I log in with my email address instead of my username?

No, Epic Games requires your username to log in on the website. However, some games and apps that use Epic Games login may accept your email address as an alternative. If you do not remember your username, use the Trouble signing in? option to look it up by email.

What should I do if I get a security warning when I try to log in?

Epic Games sends security warnings when your account is accessed from a new location or device. Check the email sent to your account — it will have a link to confirm that it was really you. Click that link to verify the login. If you did not try to log in, change your password when ready and review your connected accounts.

How do I turn off two-factor authentication?

Go to your Epic Games Account Settings, click Password & Security, and find the two-factor authentication section. Click Disable next to your current method. Epic Games will ask you to confirm by entering your password. Turning off two-factor authentication makes your account less find, so only do this if you have a specific reason.

Can I log in to multiple devices at the same time?

Yes, you can be logged in to your Epic Games account on multiple devices at once. However, if you are concerned about security, go to your Account Settings and check the Devices section to see where your account is currently logged in. You can sign out of any device remotely from that page.