Where to find your call log on Verizon

Your Verizon call log lives in three places: the My Verizon app on your phone, the My Verizon website at verizon.com, or by calling Verizon customer service at 611 from your Verizon phone. The app and website show the same information — incoming calls, outgoing calls, missed calls, and the date and time each one happened. The call log typically goes back 90 days, though older records may be available if you contact Verizon directly.

On the My Verizon app, tap the menu icon (three horizontal lines), select "Account," then "Usage." You'll see a "Calls" section showing recent activity. On the website, log in with your Verizon credentials, go to "Account," then "Usage," and select "Calls" from the dropdown menu. Both show the phone number or contact name, the date, the time, and whether the call was incoming or outgoing.

Key Takeaways

  • Your Verizon call log is stored on Verizon's servers and visible to you through the My Verizon app, website, or by calling 611.
  • Call logs show who you called or who called you, when it happened, and how long the call lasted, but not the content of the conversation.
  • Verizon keeps call records for billing purposes and can be required to share them with law enforcement under a court order or subpoena.
  • You cannot delete individual calls from your Verizon call log, but you can request that Verizon delete your entire account history when you close your account.
  • Your call log is different from your phone's local call history — Verizon's version is stored on their servers and tied to your billing account.

What information Verizon stores about your calls

Verizon stores the phone number you called or that called you, the date and time of the call, and the duration. They do not store the content of what you said — that would require recording the call, which Verizon does not do for regular voice calls. What they do store is the metadata: the fact that a call happened, who was on each end, and when.

This metadata is kept for billing purposes. If you dispute a charge or need proof that you called someone on a specific date, your call log is the record Verizon uses. The data is also used internally by Verizon for network management and customer service. How long Verizon keeps this information depends on the type of record — billing records are typically kept for at least one year, and some records are kept longer for legal reasons.

Who can see your Verizon call log

You can see your own call log by logging into My Verizon. Anyone else with access to your Verizon account — a spouse, a parent, or an authorized user — can also see it if they have the account password or are listed as an account manager. If you share your phone's password or unlock code with someone, they can see your phone's local call history, but that is different from your Verizon call log.

Law enforcement can see your call log if they have a court order, a subpoena, or in some cases a warrant. Verizon has a legal process team that handles these requests. The company publishes transparency reports showing how many requests they receive and how many they comply with. Your call log can also be subpoenaed in a civil lawsuit — for example, if you are involved in a dispute and the other party wants to prove you called them on a certain date.

The difference between your phone's call history and Verizon's call log

Your phone stores a local call history on the device itself. This is separate from what Verizon stores on their servers. Your phone's call history is easier to delete — you can clear individual calls or wipe the entire history in your phone's settings. Verizon's call log is harder to control because it is stored on Verizon's servers, not on your device.

If you delete a call from your phone, it does not delete it from Verizon's records. Verizon still knows the call happened because they routed it through their network. Conversely, if Verizon's system has a record of a call, but you delete it from your phone, Verizon's record remains. The two histories are independent — one is local to your device, the other is on Verizon's infrastructure.

Why Verizon keeps call records and what they use them for

Verizon keeps call records for three main reasons: billing, network management, and legal compliance. For billing, they need to know which calls were made so they can charge you correctly if you are on a plan with limited minutes or if you made international calls. For network management, call data helps them understand traffic patterns and plan capacity. For legal compliance, they are required by law to keep certain records for a set period in case they are needed in a legal proceeding.

Verizon also uses call data for customer service — if you call to dispute a charge, they can pull up your call log to verify what happened. They may also use aggregated, anonymized call data for research or to improve their service, though individual call records are not sold to third parties. Verizon's privacy policy spells out how they use this data, and you can request a copy of your full call history from customer service if you need it for your own records.

What you cannot control about your Verizon call log

You cannot delete individual calls from your Verizon call log. Unlike your phone's local history, Verizon does not give you the option to remove specific calls from their servers. This is partly because the call log is a billing record — removing it could create gaps in your account history. You also cannot prevent Verizon from keeping the log in the first place; it is created automatically when you make or receive a call on their network.

You cannot prevent law enforcement from accessing your call log if they have a valid court order or subpoena. You can request that Verizon notify you before they comply with a request, but Verizon is not required to do so in all cases. If you close your account, you can request that Verizon delete your call history, though some records may be kept for legal or billing reasons even after your account is closed.

Steps to review your call log for unusual activity

Open the My Verizon app or go to verizon.com and log in. Navigate to Account, then Usage, then Calls. Scan the list for phone numbers you do not recognize or calls at times you do not remember making. Look for patterns — multiple calls to the same number in a short time, calls at odd hours, or calls to numbers with unusual area codes.

If you see calls you did not make, contact Verizon customer service at 611 from your Verizon phone or 908-559-4899 from another phone. Have your account number and a list of the suspicious calls ready. Verizon can investigate whether the calls were actually made from your line or whether there was an error in their billing system. If your account has been compromised, they can help you find it and may credit you for unauthorized calls.

Frequently Asked Questions

Can I read my entire call history from Verizon?

You can view your call log in the My Verizon app or website, and you can take screenshots or write down the information. Verizon does not offer a built-in read or export feature for call logs. If you need an official record for legal or business purposes, contact Verizon customer service and request a detailed call history report — they can provide this in writing or email.

How far back does Verizon keep call records?

The My Verizon app and website show calls from the past 90 days. Verizon keeps billing records for at least one year, and some records are retained longer for legal reasons. If you need records older than 90 days, call Verizon customer service and ask them to pull the records from their archive — they may be able to provide them depending on how old they are.

Does Verizon share my call log with other companies?

Verizon does not sell your call log to advertisers or data brokers. They may share it with law enforcement if legally required, and they may share aggregated, anonymized data for research. Your call log is part of your account information, which is protected by Verizon's privacy policy. You can read the full policy at verizon.com/about/privacy to see exactly what they do with your data.

What happens to my call log if I switch to a different phone carrier?

Your Verizon call log stays with Verizon. When you switch carriers, your new carrier will start a new call log on their servers. Your old Verizon records remain in your Verizon account. If you close your Verizon account, you can request that they delete your call history, though some records may be kept for billing or legal purposes.

Can someone else see my call log if they have my phone number?

No. Your call log is tied to your Verizon account, not your phone number. Someone would need your Verizon account login credentials or be listed as an authorized user on your account to see it. If you are concerned that someone has accessed your account, change your password when ready and contact Verizon customer service.