How to cancel ExpressVPN on any device

To cancel ExpressVPN, log into your account on the ExpressVPN website, go to your subscription settings, and click the button to turn off auto-renewal. This stops future charges when ready. If you want to delete your account entirely, you can request that in the same settings area, though turning off auto-renewal is usually enough.

The steps differ slightly depending on whether you subscribed through the ExpressVPN website directly, through the Apple App Store, Google Play, or Amazon. If you signed up through an app store rather than ExpressVPN's own site, you need to cancel through that store instead — ExpressVPN cannot process the cancellation for you.

You do not lose access to ExpressVPN when ready after canceling. You can use the service through the end of your current billing period. After that date, the app stops working unless you renew.

Key Takeaways

  • Canceling through the ExpressVPN website takes two minutes: log in, find subscription settings, and turn off auto-renewal.
  • If you subscribed through Apple App Store, Google Play, or Amazon, you must cancel through that platform, not through ExpressVPN.
  • Turning off auto-renewal stops future charges but lets you keep using ExpressVPN until your current billing period ends.
  • ExpressVPN offers a 30-day refund window if you cancel within that time and have not used more than 100 MB of data.

Canceling a subscription you bought directly from ExpressVPN

Open a web browser and go to expressvpn.com. Click the account icon in the top right corner and select "Account" from the menu. You will see your subscription details, including your renewal date and the amount you are being charged.

Look for a button or link that says "Manage subscription" or "Turn off auto-renewal." Click it. ExpressVPN will ask you to confirm that you want to stop automatic renewal. Confirm the action. You will receive an email confirming the cancellation.

Your subscription remains active until the date shown in your account settings. You can log in and use ExpressVPN normally during this time. When that date arrives, the app will no longer connect to VPN servers unless you manually renew.

Canceling a subscription from Apple App Store or Google Play

If you subscribed to ExpressVPN through the Apple App Store on an iPhone or iPad, open the App Store app, tap your profile icon in the top right, select "Subscriptions," find ExpressVPN, and tap "Cancel Subscription." Confirm the cancellation when prompted.

On Android, open Google Play, tap your profile icon, go to "Payments and subscriptions," select "Subscriptions," find ExpressVPN, and tap "Cancel subscription." Follow the prompts to confirm.

App Store and Google Play subscriptions are separate from ExpressVPN's website account. Canceling through the app store does not affect your ExpressVPN account itself — you can still log in on other devices or through the website if you have a separate subscription there. The app will stop working on that device after your current billing period ends.

Canceling an Amazon subscription

If you subscribed through Amazon Appstore or Amazon Prime Video Channels, log into your Amazon account on a web browser. Go to "Your Account" and select "Memberships and Subscriptions." Find ExpressVPN in the list and click "Cancel membership" or "Manage membership," then confirm the cancellation.

Like app store subscriptions, Amazon subscriptions operate independently from ExpressVPN's main account. Canceling through Amazon stops charges from that platform but does not affect any other ExpressVPN subscription you may have.

Getting a refund within the 30-day window

ExpressVPN offers a 30-day refund period on new subscriptions. To request a refund, log into your account on expressvpn.com, go to "Help," and select "Contact Us." Explain that you want a refund and include your order number, which you can find in your account settings under "Billing."

ExpressVPN will refund your money if you request it within 30 days of purchase and have not used more than 100 MB of data. If you have used more data, you are outside the refund window, or you subscribed through an app store, contact that platform's support instead — Apple, Google, and Amazon have their own refund policies that may differ.

Refunds typically take five to ten business days to appear in your original payment method. If you do not see the refund after that time, contact ExpressVPN support again with your refund request number.

What happens to your data after you cancel

When you cancel ExpressVPN, your account and any saved settings remain on ExpressVPN's servers for a period of time. You can reactivate your subscription by logging back in and renewing, and your saved server preferences and connection settings will still be there.

If you want to permanently delete your account and all associated data, log into your account settings and look for a "Delete Account" or "Close Account" option. This is different from straightforward canceling auto-renewal. Deleting your account removes your login credentials and all saved information, and you cannot recover it afterward.

Troubleshooting cancellation problems

If you cannot find the auto-renewal button in your account settings, try logging out and logging back in. Sometimes the page needs to refresh to show the option. If it still does not appear, try a different web browser or clear your browser's cache and cookies.

If you subscribed through an app store but cannot find the subscription in that app store's settings, check whether you used a different Apple ID, Google account, or Amazon account than you thought. Subscriptions are tied to the account that made the purchase, not to the device itself.

If you were charged after canceling, contact ExpressVPN support with your order number and the date you canceled. Provide a screenshot of your account settings showing that auto-renewal was turned off. Support can issue a refund for erroneous charges.

Frequently Asked Questions

Can I pause my ExpressVPN subscription instead of canceling it?

ExpressVPN does not offer a pause feature. You can turn off auto-renewal to stop future charges, but you cannot temporarily suspend your account and resume it later. If you want to use ExpressVPN again, you will need to manually renew your subscription.

Will I lose my saved server preferences if I cancel?

No. Your account settings, including favorite servers and connection preferences, stay on ExpressVPN's servers after you cancel. If you renew your subscription later and log back in, those settings will be there. They are only deleted if you choose to permanently delete your account.

What if I cancel but still see charges on my credit card?

Check your account settings to confirm that auto-renewal is actually turned off — sometimes the page does not update when ready. If it is off but you were still charged, contact ExpressVPN support with your order number and the date of the charge. They can investigate and refund erroneous charges.

Can I get a partial refund if I cancel mid-month?

ExpressVPN does not offer prorated refunds for cancellations mid-billing cycle. You can use the service through the end of your current billing period at no extra cost. The 30-day refund period applies only to new subscriptions within 30 days of purchase.

Do I need to uninstall the ExpressVPN app after canceling?

No, but the app will not work after your subscription expires. You can leave it installed and uninstall it whenever you want. If you reinstall it later and renew your subscription, you can log back in and use it normally.