Cancel Whoop through the app or website

You can cancel your Whoop subscription directly through the Whoop app or website without calling customer service. Open the app, go to your account settings (the profile icon in the bottom right), select "Membership," and then choose "Manage Membership." You'll see a "Cancel Membership" button. Click it, and Whoop will ask you to confirm and may offer you a discount to stay — you can decline and proceed with cancellation.

If you're using the website instead, log into your account at whoop.com, click your profile icon in the top right, select "Account Settings," then "Membership," and look for the cancellation option. The process is the same: confirm your cancellation and decline any retention offers if you want to leave.

Your cancellation takes effect when ready, though you'll retain access to the app and your data through the end of your current billing cycle. Whoop does not issue refunds for the portion of your month you won't use, so timing your cancellation around your billing date can save money.

Key Takeaways

  • You can cancel Whoop through the app's account settings or the website without contacting support.
  • Cancellation takes effect right away, but you keep app access until your current billing period ends.
  • Whoop will not refund unused days in your current month, so cancel on or just after your billing date to minimize waste.
  • The app may offer you a discount to stay — you can accept it or decline and complete the cancellation.
  • If the in-app cancellation doesn't work, contact Whoop support through the app or at support@whoop.com.

What happens to your data after cancellation

After you cancel, Whoop keeps your historical data in your account for 30 days. During this window, you can reactivate your membership and pick up where you left off without losing any of your stats, streaks, or recovery scores. After 30 days, Whoop deletes your data permanently.

If you want to save your data before canceling, take screenshots of your stats or export any reports the app offers. Whoop does not currently provide an automated data export feature, so manual screenshots are your best option if you want a permanent record.

Reactivating your membership later

If you cancel and change your mind within 30 days, you can reactivate your membership through the same account settings menu. Your data will still be there, and you'll resume your membership at the standard monthly or annual rate — Whoop does not honor the original price you paid if you had a promotional rate.

After 30 days, your account and all associated data are deleted. You can create a new Whoop account and start fresh, but you'll lose your historical data and any streaks you had built up.

Canceling a Whoop membership paid through Apple or Google

If you subscribed to Whoop through the Apple App Store or Google Play Store rather than directly through Whoop's website, you must cancel through that platform instead. Canceling in the Whoop app won't work — you'll need to go through your phone's settings.

On iPhone, open Settings, tap your name at the top, select "Subscriptions," find Whoop, and tap "Cancel Subscription." On Android, open Google Play, tap your profile icon, go to "Payments and subscriptions," select "Subscriptions," find Whoop, and tap "Cancel subscription." The cancellation takes effect at the end of your current billing cycle, and you'll keep access until then.

Dealing with billing issues before you cancel

If Whoop charged you unexpectedly or you were billed twice, contact Whoop support before canceling. Go to the app, tap your profile icon, scroll down to "Help & Support," and select "Contact Us." You can also email support@whoop.com with your order number and a description of the charge.

Whoop typically responds to support requests within one business day. If the charge was an error, they can issue a refund to your original payment method. Getting this resolved may take a few days, so don't cancel when ready if you're waiting for a refund — canceling closes your account and can complicate the refund process.

Why Whoop might prevent cancellation

Whoop occasionally blocks cancellation if your account has an outstanding balance or if there's a technical issue with your payment method. If you see an error message when trying to cancel, check that your payment method on file is current and that you don't have any unpaid charges.

If the error persists, contact Whoop support with a screenshot of the error message. They can manually process your cancellation if the app is malfunctioning. This usually takes 24 to 48 hours.

Frequently Asked Questions

Will Whoop refund me for the rest of my billing month?

No. Whoop does not issue prorated refunds when you cancel mid-month. Your cancellation takes effect when ready, but you keep access through the end of your current billing cycle. To avoid wasting money, cancel on or just after your billing date.

Can I pause my Whoop membership instead of canceling?

Whoop does not offer a pause feature. Your only options are to stay subscribed or cancel. If you want to come back later, canceling and reactivating within 30 days preserves your data, though you'll be charged at the current rate when you reactivate.

What if I subscribed through a third-party app or retailer?

If you bought Whoop through a retailer like Best Buy or through a fitness app bundle, contact that retailer's customer service to cancel. Whoop support may not be able to process the cancellation if the subscription is managed by a third party.

Do I get my Whoop band back if I cancel?

No. Canceling your membership does not return the physical band or any hardware. The band is yours to keep. If you want to sell it or give it away, you can, though a used band without an active membership has limited usefulness since it requires a subscription to function.

How long does it take for my cancellation to go through?

Cancellation is when ready when you confirm it in the app or on the website. You lose access to premium features right away, though you can still view your data through the end of your current billing cycle. If you canceled through Apple or Google, it takes effect at the end of your current billing period instead.