How to delete your Ulta account
Ulta Beauty does not offer a self-service delete button in your account settings. To remove your account, you need to contact Ulta's customer service directly by phone or through their website contact form and request account deletion. The process takes a few business days, and Ulta will ask you to confirm your identity before proceeding.
When you request deletion, Ulta will remove your personal information from their active systems, though they may retain transaction records for legal and tax purposes — this is standard across retailers. Your loyalty account (Ultamate Rewards) will also be closed, and any points you have accumulated will be forfeited.
Key Takeaways
- Contact Ulta customer service by phone at 1-866-983-8582 or through their website contact form to request account deletion.
- Ulta will ask you to verify your identity before deleting your account, so have your email address and account details ready.
- Any Ultamate Rewards points in your account will be lost once deletion is complete, so redeem them first if you want to use them.
- Ulta may keep transaction records for accounting and legal reasons even after your account is deleted.
Contact Ulta customer service by phone
The fastest way to delete your account is to call Ulta's customer service line at 1-866-983-8582. Have your account email address and the phone number associated with your account ready when you call. Tell the representative you want to request account deletion, and they will walk you through identity verification.
Ulta's phone lines are open Monday through Friday, 8 a.m. to 11 p.m. Central Time, and Saturday and Sunday, 9 a.m. to 8 p.m. Central Time. Wait times vary depending on call volume, so calling early in the morning or on weekdays typically means shorter hold times.
Use the Ulta website contact form
If you prefer not to call, you can submit a deletion request through Ulta's website. Go to ulta.com, scroll to the bottom of the page, and click "Contact Us." Select "Account & Login" from the category dropdown, then choose "Delete My Account" or "Account Closure" from the topic list.
In the message box, write that you want to delete your account and include your full name, email address, and phone number. Ulta will respond within a few business days with next steps for identity verification. This method is slower than calling but creates a written record of your request.
What happens to your Ultamate Rewards points
When your account is deleted, any Ultamate Rewards points you have earned will be permanently removed and cannot be recovered. Before you request deletion, log into your account and check your points balance. If you have points available, redeem them for a discount on your next purchase or donate them through Ulta's rewards program if that option is available.
Once your account is closed, you cannot create a new account with the same email address for at least 30 days. This waiting period is a security measure to prevent unauthorized account recreation.
What personal data Ulta keeps after deletion
Ulta will remove your name, address, phone number, and payment information from their active customer database. However, they are required by law to keep transaction records, receipts, and purchase history for tax and accounting purposes. These records are kept separate from your personal profile and are not used for marketing or customer service.
If you have an outstanding return or warranty claim, Ulta may retain the information needed to process it even after your account is deleted. Once those matters are resolved, the associated data is typically purged within the timeframe required by their data retention policy.
Before you delete: what to do with your information
Before you request deletion, read or save any information you may need later. This includes order history, receipts for returns or exchanges, and any product recommendations or wishlists you created. Once your account is deleted, you will not be able to access this information through Ulta's website.
If you have a return or exchange in progress, complete it before requesting deletion. Returns submitted after your account is closed may be rejected or delayed because Ulta will have no way to match the return to your original purchase.
If you want to keep your account but stop marketing emails
If you do not want to delete your account but want to stop receiving promotional emails, you do not need to call customer service. Log into your Ulta account, go to "Account Settings," click "Email Preferences," and uncheck the boxes for marketing emails. You can also click the unsubscribe link at the bottom of any marketing email Ulta sends you.
Unsubscribing from emails does not delete your account or remove your personal information — it only stops Ulta from sending you promotional messages. You will still receive transactional emails about orders and account activity.
Frequently Asked Questions
Can I delete my Ulta account online without calling?
You can submit a deletion request through Ulta's website contact form, but you will still need to verify your identity with a representative, which may happen by phone or email. The website form is an option if you prefer not to call, but it takes longer than calling customer service directly.
What if I forgot the email address or phone number on my account?
Call Ulta customer service at 1-866-983-8582 and tell them you want to delete your account but do not remember the associated email or phone number. Have your full name and any other account details ready. The representative can look up your account using your name and address.
Will deleting my account remove my information from Ulta's mailing list?
Yes. Once your account is deleted, Ulta will remove you from their marketing email list and will not send you promotional messages. However, they may still send transactional emails if you have an active order or return in progress.
Can I reactivate my account after deletion?
No. Once your account is deleted, it cannot be reactivated. You can create a new account with a different email address when ready, or use the same email address after waiting 30 days. A new account will start with zero Ultamate Rewards points.
How long does it take for my account to be completely deleted?
Ulta typically completes account deletion within three to five business days after you submit your request and verify your identity. You will receive a confirmation email once the deletion is finished. During this time, you may still see your account in their system, but it will be marked for deletion.